Agu Market Support Policy
Agu Market is committed to providing a high level of support to ensure a seamless shopping experience. This Support Policy details the methods by which you can reach us and the types of assistance we offer.

1. Customer Support Channels

   • Email Support: Available 24/7 at support@agumarket.com.
   • Live Chat: Accessible during business hours on our website.
   • Phone Support: Available Monday to Friday, 9 AM - 5 PM (local time).

2. Response Times

   • Email and chat inquiries are typically responded to within 24 hours.
   • For urgent issues, phone support is available with a standard response time of under 5 minutes during business hours.

3. Support Scope

   • Assistance with order tracking, returns, and product inquiries.
   • Account management and troubleshooting.
   • Technical issues related to website usage.

4. Escalation

   • If an issue remains unresolved, it may be escalated to a supervisor for further review.

5. Limitations

   • Support does not include in-depth product advice or third-party support outside Agu Market’s offerings.